FAQ

We’ve compiled the most frequently asked questions and provided clear, professional answers to help you better understand our products and services — making your decisions easier and more informed.

Can you provide custom-sized industrial doors?

Yes, we offer customized production based on your specific size, color, and opening method requirements. Just send us your specifications or drawings, and we’ll provide a quote promptly.

What is your typical lead time for delivery?

Standard products are delivered within 15 working days. For large or customized orders, lead time may vary based on complexity.

Can you recommend a suitable door for my project?

Of course. Just let us know your application scenario (temperature requirements, space, usage frequency, etc.), and we’ll suggest the best solution.

What payment methods do you accept?

We usually accept Telegraphic Transfer (T/T), Letter of Credit (L/C), VTB, Offshore RMB, etc. Flexible payment terms can be negotiated according to the order.

What is the minimum order quantity (MOQ)?

We offer flexible MOQ. Small quantity orders are acceptable depending on the product type and customization required. 1 set is also a great place to start.

Do you offer wholesale pricing?

Yes, we specialize in wholesale. The larger the quantity, the better the price. Contact us for your customized quote.

Do you offer installation services?

We provide installation videos and remote guidance. For large or complex orders, we can arrange for technicians to assist on-site if needed.

What if I receive a defective or damaged product?

Please contact us in the first instance with pictures or video and we will provide a solution as appropriate.

Is it possible to develop products with special functions according to my needs?

We are committed to meeting your unique needs. With strong R&D capabilities, we can customize or develop new products tailored to your specifications, helping you gain a competitive edge.

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